Frequently Asked Questions


Most of the common formulas available in grocery stores outside of Europe (even the organic type) can contain ingredients such as sweeteners (like sugar or high-fructose corn syrup), carcinogens such as artificial preservatives, artificial flavors and artificial colors. Most of the common milk-based formulas are produced by cows that are not fed an organic diet and that receive hormone and/or antibiotic treatments - all of which can be transferred to the formula and digested by babies.

Organic standards for food in the European Union are very strict and the whole chain, from every small ingredient to the feed and treatment of the cows, is controlled before the formula can be certified as organic in Europe.

Typically orders are shipped within 24 hours during business days: Mon to Friday (excluding holidays) — same-day for orders made prior to 1 p.m (EST)/10 a.m (PDT).

If your order is particularly time-sensitive, please Contact Us to clarify exact shipping estimations.

Estimated shipping times for the various shipping options are shown on the cart and checkout pages prior to completing your order. Although relatively accurate, these are general estimations only and not a guaranteed date of delivery. Orders will often arrive a day before, or after estimated delivery times.

No—we pay the duties on behalf of the customer.

No—none of the items sold on are subjected to irradiation treatment.

Please see our Formula Preparation page in the main menu for all of the information needed to make a bottle.

Babies need certain levels of nutrients at different stages in their development. With that in mind, it’s recommended that babies are switched to the appropriate stage based on their age. Brands like Hipp, Holle, Lebenswert, Loulouka and Nannycare have worked hard for many decades to perfect the nutrient levels in their formulas so they meet your growing baby’s needs.

In order to ensure the validity and integrity of our inventory, we are unable to accept returns or exchanges for food items, goods and hygenic products.
The best option is to resell unused items online (E.g., eBay or Kijiji) or to friends and family.

If an order is cancelled prior to shipping, a full refund (minus 3% credit card processing fee) is applicable. Once the order has been shipped (in the courier's possession),  cancellation is no longer possible.





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